Last updated: 7 September 2026

This Shipping Policy describes how FUSIONFILLS manages Order preparation, shipment, transportation and Delivery. It also outlines the available shipping methods, applicable charges and responsibilities associated with each service.

Customers should review this Policy together with our Terms and Conditions and Refund, Return, Replacement and Cancellation Policy before placing an Order.

Nothing in this Policy excludes or restricts rights and remedies protected by mandatory law. Any express Delivery guarantee or commitment to cover customs duties and taxes remains applicable to the Order for which that service was purchased.

1. About This Policy

For the purposes of this Policy, “we”, “us”, “our” and “Seller” refer to FUSIONFILLS.

These provisions apply to purchases made through our website or another authorised sales channel operated by FUSIONFILLS.

The availability, cost and expected timeframe of shipping services may depend on:

• The destination country and applicable Delivery zone.

• The type and quantity of Products purchased.

• Special handling or transportation requirements.

• The warehouse or fulfilment location.

• The shipping service chosen.

The shipping method displayed during checkout or expressly agreed in a written quotation will govern the relevant Order.

Not every Delivery option is available for all Products or destinations.

2. Buyer Eligibility and Local Regulations

Products subject to professional-use or regulatory restrictions may be supplied only to Buyers who are legally permitted to purchase and receive them.

General cosmetic and skincare Products may be purchased without professional qualifications where their classification and applicable legislation allow.

Requirements Before Ordering

Before completing a purchase, you must determine whether the specific Products may legally be acquired, imported, possessed and used in the destination country.

You are responsible for:

• Verifying your legal eligibility to purchase and receive the Products.

• Obtaining any licences, prescriptions, import permits or other permissions legally required from you.

• Providing accurate purchaser, recipient and Delivery details.

• Supplying documentation reasonably necessary for lawful fulfilment.

• Promptly informing us of restrictions that could affect shipment or Delivery.

The appearance of a Product on our website, availability of a shipping method, successful payment or Order acceptance does not constitute confirmation of regulatory approval in the destination country.

Eligibility Verification

We may request professional registration details, business information or other relevant supporting documentation.

Where applicable law requires verification or a prescription before a Product can be supplied, fulfilment will not proceed until the necessary checks have been completed.

Any verification performed by FUSIONFILLS does not replace the Buyer's obligation to establish and comply with applicable requirements.

If eligibility or lawful supply cannot be confirmed, we may suspend or cancel the Order in accordance with our Terms and Refund Policy.

Nothing in this section transfers legal obligations imposed upon FUSIONFILLS to the Buyer or removes responsibility for our own breach.

3. Order Confirmation and Processing

After placing an Order, customers will ordinarily receive an email acknowledging its receipt.

An automatically generated acknowledgement does not necessarily constitute final acceptance. Contract formation is governed by our Terms and Conditions.

Standard Processing Period

Orders are normally processed within 1–3 Business Days after all of the following conditions have been satisfied:

• Payment has been received in full as cleared funds.

• Required eligibility verification has been completed.

• Necessary documentation and Delivery information have been provided.

• Outstanding Product-selection or stock-related decisions have been resolved.

Processing time is separate from transportation time and must be considered independently.

Processing Delays and Special Orders

Additional preparation time may be necessary during promotional campaigns, periods of unusually high demand or stock-related disruptions.

Customised Products, specially sourced items and other special Orders may require extended processing.

Where known, the relevant timeframe will be communicated before purchase.

If a significant delay occurs after Order acceptance, we will explain the available options.

We will not replace an ordered Product with a materially different item without obtaining your agreement.

Customers should respond promptly to requests for information necessary to complete fulfilment.

4. Shipping Services and Estimated Delivery Times

FUSIONFILLS provides different shipping options depending on the destination and applicable Delivery zone.

The services available for a particular Order are displayed during checkout or specified in the relevant written quotation.

General Transit Estimates

Delivery category	Shipping service	Estimated transit time
Domestic Delivery, where available	Standard	3–5 Business Days
Domestic Delivery, where available	Express	1–5 Business Days
International Delivery	Standard	3–7 Business Days
International Delivery, eligible destinations	Express	3–5 Business Days

Domestic Delivery means a service fulfilled within the destination country.

A shipment originating internationally does not become entirely domestic simply because its final transportation stage is handled by a local carrier.

These timeframes are general estimates. Any estimate expressly provided for the selected destination and shipping service takes precedence.

How Delivery Estimates Are Calculated

• Transit periods generally begin after physical Dispatch.

• Order processing time must be added unless expressly included in the estimate.

• Business Days normally exclude weekends and applicable public holidays.

• Customs inspections, regulatory checks, carrier interruptions and other circumstances may extend the expected timeframe.

• Creation of a shipping label or change in Order status does not necessarily confirm that transportation has begun.

A Delivery guarantee does not constitute a promise of arrival on a particular date unless expressly agreed.

Special Logistics includes the Delivery protection described in Section 7.

5. Flat-Rate Shipping Charges

FUSIONFILLS applies a flat-rate shipping structure based on the relevant Delivery zone, quantity tier and selected transportation service.

The applicable charge will be displayed at checkout or stated in the written quotation.

Shipping rates may differ according to:

• Destination country and Delivery zone.

• Number or quantity of Products ordered.

• Selected shipping method.

• Oversized or unusually bulky shipments.

• Additional packaging or handling requirements.

All charges payable to FUSIONFILLS will be disclosed before purchase.

Where a customer-requested amendment results in additional charges, we will obtain agreement before proceeding.

The inclusion or exclusion of customs duties, taxes and clearance fees depends on the shipping service purchased.

6. General Shipping Services

FedEx / DHL — Without Ice

This shipping method is offered only where suitable for the Products and destination.

Under this service:

• Products are packaged according to their documented transportation requirements.

• Cooling materials are omitted where they are not required.

• Destination customs duties, import taxes and clearance fees are payable by the Buyer where disclosed before purchase.

• The Buyer must provide documents and authorisations legally required from them for customs clearance.

We will not use a non-cooled shipping method where doing so would conflict with the Product's documented transportation requirements.

FedEx / DHL — With Ice

Where available and suitable:

• Products are shipped using insulated packaging and cooling materials.

• Packaging and preparation must reflect the specific Product's documented transportation requirements.

• The Buyer remains responsible for destination duties, import taxes and clearance charges where disclosed before purchase.

• The Buyer must supply documents and permissions legally required from them.

The condition of an ice pack alone does not determine whether a Product remains suitable for use.

Other Shipping Destinations

For destinations served through another general shipping arrangement, the carrier or service, applicable price and available Delivery estimate will be presented during checkout or confirmed in writing.

Unless the selected service expressly includes import charges, disclosed destination duties, taxes and clearance fees remain payable by the Buyer.

Responsibility for Delivery

General shipping does not include the additional Special Logistics Delivery guarantee unless expressly stated.

However, handing a parcel to a carrier appointed by FUSIONFILLS does not automatically end our responsibility for the Order.

Delivery obligations, transfer of risk and available remedies remain governed by our Terms, this Policy and applicable law.

7. Special Logistics — Guaranteed Delivery Service

Special Logistics is available for selected Products and destination countries.

What Special Logistics Includes

The service price covers:

• The agreed transportation and Delivery service.

• Customs-clearance arrangements.

• Applicable import duties and taxes.

• The Delivery protection described in this section.

Shipments may pass through a regional warehouse, distribution facility or logistics hub before final local Delivery.

Customers may still need to provide accurate recipient details, identification or documentation legally required from them.

An inclusive shipping service does not eliminate regulatory eligibility or import-authorisation requirements.

Delivery Guarantee

Where Delivery fails for a reason covered by the guarantee, FUSIONFILLS will arrange a replacement shipment without charging additional shipping fees.

The guarantee applies where the Delivery failure was not caused by:

• Incorrect information provided by the Buyer.

• Unjustified refusal of the shipment.

• Failure to collect the parcel.

• Failure to satisfy a legal requirement applicable to the Buyer.

Customs-related failures are not automatically excluded.

We will assess the circumstances and honour the guarantee where the failure falls within the purchased service commitment.

If Reshipment Is Unsuccessful

If Delivery remains unsuccessful after a replacement shipment, we will refund the amount paid for the undelivered Products and the shipping charge attributable to them.

Where a lawful and reasonably practical reshipment cannot be arranged, we will issue the applicable refund without requiring an unnecessary replacement attempt.

For an Order that is completely undelivered, the refund includes the entire shipping charge paid for that Order.

We will not require repeated unsuccessful reshipments or use an ongoing investigation to delay a refund beyond an applicable statutory deadline.

Unexpected Customs or Carrier Payment Requests

If a carrier or authority requests payment for duties, taxes or clearance charges already included in Special Logistics:

• Contact us promptly.

• Provide the payment notice and shipment tracking reference.

• If you have already paid, submit proof of payment.

We will arrange payment or reimbursement of verified charges covered by the service.

Customers will not be required to bear the same included charge twice.

Guaranteed Arrival Dates

Special Logistics guarantees the Delivery remedy described above, rather than arrival on a specific date.

A date-specific Delivery commitment applies only where expressly agreed in writing.

8. Fulfilment Locations, Regional Hubs and Split Shipments

Products may be dispatched from facilities in South Korea or other locations relevant to the Order.

Depending on the Products and destination, fulfilment may involve:

• Dispatch from multiple warehouses or facilities.

• Transportation through regional logistics hubs.

• Delivery in separate parcels.

• Different carriers handling international and local transportation.

• Multiple tracking references.

Separate consignments may arrive on different dates.

We will provide relevant shipment details as they become available.

Additional shipping fees resulting solely from our decision to divide an accepted Order will not be imposed without the Buyer's agreement.

Using independent fulfilment providers or logistics partners does not remove our contractual or statutory obligations.

9. Packaging and Temperature-Sensitive Products

Products must be prepared and transported using methods appropriate to their documented requirements.

Depending on the Product, protective packaging may include:

• Protective cartons and cushioning.

• Insulated materials.

• Cooling packs.

• Other suitable measures against damage or inappropriate transportation conditions.

Cooling Materials

Ice packs may thaw during transportation.

Melted ice alone does not establish that a Product has been damaged, nor does it confirm that the Product remains suitable for use.

Potential temperature-related concerns will be assessed using available evidence, including where relevant:

• Product-specific transportation and storage requirements.

• Shipment information.

• Transit duration.

• Available temperature records.

• Manufacturer guidance.

We will not treat insulated packaging alone as proof that all required conditions were maintained.

After Receiving Products

Customers must promptly store Products according to their labelling.

If a temperature-related issue is suspected:

• Separate affected Products from inventory intended for use.

• Continue following the labelled storage requirements.

• Contact FUSIONFILLS promptly.

• Preserve relevant packaging and supporting evidence where reasonably possible.

• Do not use or distribute the Products until their suitability has been established.

This provision does not remove responsibility for unsuitable transportation arrangements or Products delivered in a compromised condition.

10. Dispatch and Tracking

Tracking information is provided when it becomes available from the relevant logistics partner.

For shipments involving consolidation or regional logistics hubs:

• The first tracking update may appear after initial Dispatch.

• Local tracking may become available only when the final Delivery carrier receives the shipment.

• Tracking numbers may change during different transportation stages.

• Updates may be intermittent during international movement or customs clearance.

An absence of immediate tracking activity does not necessarily mean the shipment has not moved.

Conversely, creating a shipping label does not establish that physical Dispatch has occurred.

If tracking appears delayed or unclear, contact us with your Order number.

We will provide reasonable assistance in checking the shipment's progress.

Customers should respond to legitimate local carrier requests and may contact our support team for assistance.

11. Delivery Address and Recipient Responsibilities

Before submitting an Order, verify that the following information is correct:

• Recipient's full name or registered business name.

• Complete street address.

• Building, apartment, unit or floor details where necessary.

• Correct postal code, city and country.

• Current telephone number and email address.

• Any essential access or Delivery instructions.

The designated recipient must be legally permitted to receive the Products.

Address Changes

Contact us immediately if an address correction is required.

Changes depend upon operational feasibility and carrier approval.

A requested amendment is confirmed only when we notify you that it has been accepted.

Any additional charges associated with a requested change will be explained before proceeding.

Receiving the Parcel

Arrange for an appropriate recipient to accept Delivery and promptly attend to Products requiring specific storage conditions.

Where a carrier requests collection, documentation or another necessary action, respond within the reasonable timeframe provided.

12. Failed Delivery, Refusal and Non-Collection

Delivery may be unsuccessful because of:

• Incorrect Delivery information.

• Recipient unavailability.

• Restricted access to the Delivery location.

• Failure to collect a shipment.

• Refusal to accept Delivery.

Where Delivery fails, we will review:

• Information provided by the carrier.

• Whether reasonable Delivery or collection opportunities were offered.

• Whether the Buyer received appropriate notification.

• The reason for refusal or non-collection.

• The selected shipping service.

• Applicable contractual and legal rights.

Where the Buyer's failure directly results in additional expenses, we may seek reasonable and documented costs to the extent permitted by law.

Any proposed redelivery, storage or return charge will be explained.

Refusing a parcel does not automatically constitute valid cancellation or exercise of a statutory withdrawal right.

Customers wishing to cancel or withdraw should contact us directly with a clear statement.

A justified refusal resulting from an incorrect shipment or apparent serious damage will not automatically be classified as Buyer fault.

13. Customs and Import Clearance

Customs authorities may inspect Products, request documents, delay clearance or refuse entry.

Buyer Responsibilities

Before ordering, Buyers must determine the Product-specific requirements applicable to their purchase and obtain permissions legally required from them.

Buyers must provide accurate information and cooperate with lawful requests concerning their obligations.

FUSIONFILLS Responsibilities

We remain responsible for requirements legally imposed upon us and for the shipping services expressly purchased.

Customs descriptions and supporting documents must accurately represent the shipment.

Any importer-of-record arrangement must correspond to the actual transaction and applicable law.

Shipping Fees and Import Charges

The shipping fee paid to FUSIONFILLS covers the selected Delivery service.

Government import duties and taxes are separate amounts assessed by authorities in the destination country and are not additional shipping fees imposed by FUSIONFILLS.

These charges may be collected directly by customs authorities or by carriers and customs brokers acting on their behalf.

Carriers and brokers may also impose separate clearance or handling charges.

The applicable amounts depend upon the destination's regulations and the shipment itself.

FUSIONFILLS does not determine government duty or tax rates.

Shipping Services Excluding Import Charges

By choosing a shipping service that excludes import charges, you agree to pay applicable duties, import taxes and disclosed clearance fees that are your responsibility.

Payments must be made through official channels provided by the relevant authority, carrier or customs broker.

These charges are separate from the shipping fee already paid to us.

Failure to pay valid import charges may delay clearance or result in return or other handling of the shipment by the relevant authorities.

Any resulting costs or remedies will be assessed under this Policy, our Refund Policy and applicable law.

Special Logistics

For Special Logistics, applicable import duties, taxes and customs-clearance charges are included in the purchased service and covered by FUSIONFILLS.

Government authorities remain responsible for assessing the charges, while we arrange payment of the covered amounts.

If a separate payment request is received for an included charge, contact us with the notice so that payment or reimbursement of the verified amount can be arranged.

Where you are unsure whether a payment request is legitimate or included in your selected service, contact us with the notice and tracking reference before paying.

Responsibility for exceptional additional expenses depends on their cause, the Contract and applicable law.

Penalties, storage costs or destruction charges will not automatically be passed to the Buyer regardless of the circumstances.

14. Customs Refusal, Seizure or Return

If customs authorities refuse, detain, seize or return a shipment, contact us promptly and provide the relevant notice.

We will examine:

• The stated reason for the customs action.

• Documentation and authorisations required.

• Whether either party failed to satisfy an applicable obligation.

• Whether lawful recovery or reshipment is possible.

• The purchased service and applicable Delivery guarantee.

• Remedies required by law.

A customs incident does not automatically create entitlement to a full refund or result in complete forfeiture of the amount paid.

Where Special Logistics was purchased, the guarantee in Section 7 applies if its conditions are met.

For other shipping services, remedies are assessed according to the Contract and applicable law.

If the failure directly results from missing permissions or inaccurate information that were the Buyer's responsibility, reasonable and documented costs permitted by law may affect the refund available.

We will not attempt reshipment through unlawful routes or require repetition of an unsuccessful process where reimbursement is due.

Refusal to Pay Import Charges and Returned Shipments

Where the selected shipping method expressly excludes import charges, Buyers must pay valid duties, taxes and disclosed clearance fees that are their responsibility.

If failure or refusal to pay those charges causes a shipment to be delayed, rejected, abandoned or returned:

• The resulting Delivery failure is not our responsibility to the extent caused by the Buyer's non-payment.

• Complimentary replacement or reshipment is not included for that failure.

• The Buyer may be responsible for reasonable, documented return, storage, clearance or redelivery expenses directly resulting from the failure, where permitted by law.

• Refusing to pay does not automatically cancel the Order or establish a refund entitlement.

Refund Assessment for Customer-Caused Returns

Where a shipment is returned because of unpaid import charges, inaccurate Delivery information, unjustified refusal or non-collection, any discretionary refund will be evaluated only after the shipment physically reaches our designated return facility and has been inspected.

Tracking updates such as “return initiated” or “return to sender” do not establish that the Products have been received by us.

Receipt of a returned parcel does not automatically guarantee a refund.

Our assessment will consider:

• Products and quantities recovered.

• Their physical condition, seal integrity and remaining shelf life.

• Compliance with relevant storage and transportation requirements.

• Return eligibility under our Refund Policy.

• Reasonable, documented deductions permitted by the Contract and applicable law.

If a customer-caused return cannot be recovered because it is abandoned, destroyed or otherwise not returned, no discretionary refund is available under this provision.

These conditions do not override:

• Refund rights protected by mandatory law.

• Our responsibility for our own contractual or legal breach.

• Any applicable Special Logistics Delivery guarantee.

Where statutory withdrawal rules permit proof of return to trigger reimbursement, physical receipt and inspection will not be imposed as additional conditions.

15. Lost Parcels and Disputed Delivery

Contact FUSIONFILLS if:

• Tracking has not progressed beyond the expected Delivery period.

• The carrier confirms that a shipment has been lost.

• Tracking shows “delivered”, but the parcel has not been received.

• Only part of the expected shipment has arrived.

Where appropriate, check with authorised recipients, reception staff or the designated collection location.

We may request reasonable supporting information and obtain Delivery evidence from the carrier to investigate the matter.

A Delivery scan alone does not conclusively establish receipt where a genuine dispute exists.

Where we remain responsible for an undelivered shipment, we will provide the remedy required by the Contract, the purchased Delivery guarantee and applicable law.

Carrier investigations do not extend mandatory deadlines for providing remedies.

16. Damage, Incorrect Products and Missing Items

Please examine the parcel and its contents promptly after receipt.

Visible damage, incorrect Products or missing items should be reported within 14 calendar days following Delivery, in accordance with our Refund Policy.

This commercial reporting timeframe does not remove longer mandatory rights or valid Claims involving hidden defects.

Where reasonably available, provide:

• Order number.

• Affected Product and quantity.

• Photographs of the parcel, shipping label and Products.

• Relevant batch or lot information.

• Description of the issue.

An unboxing video may help support an investigation but is not automatically required to obtain a remedy.

Products suspected of being compromised must not be used or distributed.

Preserve relevant evidence and follow the reporting procedure established in our Refund Policy.

17. Delivery, Risk and Ownership

Subject to mandatory legal provisions, risk of loss or damage transfers upon physical Delivery to the Buyer or the Buyer's designated recipient.

Handing Products to a carrier appointed by FUSIONFILLS does not, by itself, constitute Delivery to the Buyer.

Different arrangements involving a carrier independently appointed by a Consumer are governed by applicable law.

Ownership of Products is determined under our Terms and Conditions.

Transfer of risk does not remove rights relating to defects or non-conformity existing at the time of Delivery.

18. Events Beyond Reasonable Control

Shipping operations may be affected by circumstances beyond reasonable control, including:

• Severe weather or natural disasters.

• Transportation disruption or strikes.

• Government restrictions.

• Customs or regulatory intervention.

• Widespread carrier or infrastructure failures.

Where such circumstances materially affect an Order, we will take reasonable steps to minimise their impact and communicate relevant changes.

Estimated Delivery dates may need to be revised.

Applicable rights relating to delayed or failed Delivery remain available.

This provision does not allow us to retain payment indefinitely for an Order we cannot deliver or disregard an express shipping guarantee.

19. Cancellations, Returns and Refunds

Requests concerning cancellation, return, refund, replacement or reshipment are governed by our Refund, Return, Replacement and Cancellation Policy.

In particular:

• Contact us promptly if you wish to cancel an Order before Dispatch.

• Statutory withdrawal rights, where applicable, do not require discretionary approval from FUSIONFILLS.

• Obtain the correct return instructions before sending Products back.

• Voluntary change-of-mind returns are available only for eligible general cosmetics and skincare Products under the Refund Policy.

• Botulinum toxin Products, dermal fillers and other excluded injectable or sterile professional-use Products are not eligible for voluntary change-of-mind returns.

• Exclusion from voluntary returns does not remove statutory rights or remedies for defective Products.

The Special Logistics guarantee described in Section 7 remains part of the Contract for the relevant service.

Customer-caused returns are subject to the assessment and recovery conditions in Section 14, including the exceptions protecting mandatory rights and applicable guarantees.

20. Changes to This Policy

The version of this Shipping Policy available when you placed your Order governs that purchase unless a change is legally required or expressly agreed with you.

Revisions apply to future transactions and will display an updated publication date.

Later amendments do not retrospectively remove an agreed shipping service, included charge or Delivery guarantee.

21. Contact Us

For shipping enquiries, tracking assistance or Delivery-related concerns, please contact:

FUSIONFILLS

Email: info@fusionfills.com
Phone / WhatsApp: +372 5934 6986

Please include your Order number and tracking reference where available.

Before returning Products, contact us to obtain the appropriate return address and instructions.

An office, supplier location or Dispatch facility should not automatically be considered an authorised return destination.